1. Who we are
April Soriano Homes (ABN [00 000 000 000]) is a new home consultancy based in Perth, Western Australia. In this policy, "we", "us" and "our" refer to April Soriano Homes. "You" refers to anyone who visits this website or contacts us.
We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Spam Act 2003 (Cth).
2. Information we collect
We only collect information that's reasonably necessary to help you with your new home journey. Depending on how you deal with us, this may include:
- Contact details: your name, email address, phone number and suburb.
- Home and finance details you choose to share: budget, deposit, borrowing position, land status, household size, employment type (for example FIFO) and preferred timeframe.
- Eligibility information relevant to government grants and schemes, such as first home buyer status.
- Referral details: the name and contact details of a friend you refer, and your own details so we can thank you.
- Records of our conversations, appointments and correspondence.
- Technical information: IP address, browser type, device, pages visited and how you arrived at our website.
We don't ask for sensitive information (such as health or racial information). If you share it with us, we'll only use it with your consent and for the reason you provided it. You can deal with us anonymously or under a pseudonym for general enquiries, although we'll need your details to book a consultation.
3. How we collect it
We collect personal information directly from you when you:
- book a consultation or submit a form on this website;
- download our New Home Build Guide or subscribe to updates;
- contact us by phone, email, WhatsApp or social media;
- meet with us in person or by video call.
We may also receive your details from someone who refers you to us. If a friend refers you, we'll tell you how we got your details when we first contact you, and we won't contact you again if you ask us not to. If you refer someone, please make sure they're happy for you to share their details.
4. How we use it
We use your personal information to:
- respond to your enquiry and arrange consultations;
- understand your situation and give you relevant information on finance, land, design and building;
- connect you with the builder, finance professionals or other partners you've agreed to speak with;
- send you the resources you've requested;
- manage referrals, including any referral thank-you;
- send updates and offers where you've agreed to receive them;
- improve our website and services;
- meet our legal and regulatory obligations.
5. Who we share it with
We don't sell your personal information. We only share it where it's needed to help you, and with your knowledge. This may include:
- the home builder we work with, so they can prepare quotes, plans and contracts;
- mortgage brokers, lenders or conveyancers you've agreed to be introduced to;
- service providers who help us run our business, such as website hosting, database, email, calendar, spreadsheet and analytics providers (for example Cloudflare and Google);
- professional advisers, such as our accountant or lawyer;
- government bodies or others where required or authorised by law.
Some of our service providers may store data on servers outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure those providers handle your information in a way that's consistent with the APPs.
6. Marketing communications
With your consent, we may send you news, guides, display home events and offers by email, SMS or WhatsApp. Every marketing message includes a way to opt out, or you can contact us at any time to unsubscribe. We'll action opt-out requests within five business days.
7. Cookies and analytics
This website uses cookies and similar technologies to make the site work, understand how visitors use it, and measure the performance of our advertising. We may use tools such as Google Analytics, Google Ads and the Meta Pixel, which collect information about your visit and may show you our ads on other websites.
You can block or delete cookies in your browser settings, and opt out of personalised advertising through your Google and Meta account settings. Some parts of the site may not work properly if cookies are disabled.
8. Storage and security
We store personal information electronically with reputable providers and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include password protection, access controls and secure cloud storage.
We keep information only for as long as we need it for the purposes above or as required by law, then destroy or de-identify it. No internet transmission is completely secure, so please take care when sending us information online. If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
9. Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date or incomplete. Contact us using the details below. We'll respond within 30 days. We don't charge for requests, and if we can't give you access, we'll explain why in writing.
10. Complaints
If you think we've mishandled your personal information, please contact us first so we can put it right. We'll acknowledge your complaint within seven days and aim to resolve it within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. This website may link to other websites. We're not responsible for their privacy practices, so please read their policies.
12. Contact us
For privacy questions, access or correction requests, or complaints, contact our Privacy Officer: